Every company -- large or small, publicly traded or privately held -- runs the risk of a crisis. Forward-thinking companies across the country and around the world are proactively practicing crisis management.
In a TIME magazine feature story on Lexicon Communications and its president, Steven Fink (author of the book Crisis Management: Planning for the Inevitable), the news magazine referred to crisis management as the new corporate discipline, and detailed how companies are quickly enlisting the aid of outside consultants to help establish crisis management plans.
(Click on this link for a quick primer on the important differences between Crisis Management and Crisis Communications).
Lexicon Communications is one of only a small handful of crisis management firms nationwide that has been pre-qualified by one of the world's largest insurance conglomerates to provide emergency crisis management counseling and crisis communications services to select policy holders. In the event of a crisis, policyholders may contact Lexicon Communications directly, have us spring into action immediately, and have our fees paid by the insurance company -- all without waiting for time-consuming authorization from the insurance company. (Contact us for more information on this unique crisis and risk management tool).
We take the position that a crisis is a turning point which offers as much opportunity as danger. In addition to being called in to manage a crisis or counsel clients through an ongoing, fast-breaking crisis, we conduct advance training seminars, workshops and full-blown crisis simulations to hone the skills of managers and executives who may at some time be called upon to serve on a crisis management team or respond to the media in a crisis-filled environment.
The seminars -- which are tailored to a client's particular needs -- focus on such critical and vital areas as:
Identifying the crisis
Isolating the crisis
Managing the crisis
Assembling a crisis management team
Creating a crisis management plan
Creating a crisis communications team
Decision making under crisis-induced stress
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